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CAREERS

Join the Total Cloud IT Team

Account Manager

Salt Lake City, Utah

 

We are currently seeking an Account Manager who will create long-term, trusting relationships with our customers. The Account Manager’s role is to oversee a portfolio of assigned customers and develop new business from existing clients. 

Account management responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders and preparing sales reports. Account Managers also answer client queries and identify new business opportunities among existing customersThis position may require occasional travel. 

Ideally, candidates for this role will know how to meet ambitious individual sales quotas. Ultimately, a successful Account Manager should collaborate with our sales team to achieve quotas while keeping our clients satisfied and engaged with our products and services in the long-run. 

Key Responsibilities:

 

  • Operating as the lead point of contact for any and all matters specific to your accounts 
  • Building and maintaining strong, long-lasting customer relationships 
  • Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors 
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives 
  • Develop new business with existing clients and/or identify areas of improvement to meet sales quotas 
  • Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)  
  • Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations

Position Requirements:

 

  • Proven account management or other related experience 
  • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level 
  • Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel) 
  • Experience delivering client-focused solutions to customer needs 
  • Excellent listening, negotiation and presentation abilities 
  • Strong verbal and written communication skills 
  • Bachelor’s Degree in appropriate field of study or equivalent work experience 
If you would like to apply for this position, email George Phipps a copy of your resume at george.phipps@totalcloudit.com, with the career you are seeking as the subject line.

Perks of the Job

Competitive Salary

We offer competitive pay that matches or exceeds the industry standard.

Paid Vacation

Paid time off for vacations, sick days, or when you just need a “you” day.

Health & Dental

Our benefits package includes medical and dental coverage.

Company Culture

We value a healthy work enviornment and work to promote team bonding with monthly outings and service projects.

Perks